Customer service

Guidance

Individual guest

Open an online account (for individual accounts)

Type of guest For Your Information
Guests holding Mainland Identity cards To open an account, please prepare the following materials:
▲ Original Chinese ID card
▲ Hong Kong Bank card held in personal name
▲ Address proof (valid address proof is required only if the address of account opening is different from the address on the Chinese ID card)
2. Open an account through Zhong Heng Finance Online, please (click here), register and open an account, complete the operation according to the guidelines and submit the application.
3. After the account opening is approved, the trading account number and password will be sent to the guest by email. The Guest Service Department will also call the guest to inform them of successful account opening.
4. After opening an account successfully, guests can deposit funds, download Speed Station+ App(click here) and log in to conduct transactions.
Guests holding Hong Kong identity cards 1. To open an account, please prepare the following documents:
▲ Original IDENTITY card (non-permanent Hong Kong identity card holders need to provide the original identity card or passport)
▲ Hong Kong Bank card held in personal name
▲ Proof of current residential address (e.g. utility bill or bank statement issued within the last 3 months)
2. Open an account through Zhong Heng Finance Online, please (click here), register and open an account, complete the operation according to the guidelines and submit the application.
3. After the account opening is approved, the trading account number and password will be sent to the guest by email. The guest Service Department will also call the guest to inform them of successful account opening.
4. After opening an account successfully, guests can deposit funds, download Speed Station+ App(click here) and log in to conduct transactions.

Onsite account opening (applicable to individual account, joint account and discretionary account)

Type of guest For Your Information
Make an appointment and visit Zhong Heng Finance Group Headquarters in Hong Kong
E-mail:cs@czhfinance.com
Address: Room 1902-5, 19 / F, Dah Sing Financial Centre, 248 Queen's Road East, Wanchai, Hong Kong
Guest service hotline: +852 3611 8125
Our hotline is +852 3611 8125
Fax: +852 2179 9660
1. To open an account, please prepare the following materials:
▲ Original Chinese ID card
▲ Hong Kong Bank card held in personal name
▲ Address proof (valid address proof is required only if the address of account opening is different from the address on the Chinese ID card)
2. Open an account through Zhong Heng Finance Online, please (click here), register and open an account, complete the operation according to the guidelines and submit the application.
3. After the account opening is approved, the trading account number and password will be sent to the guest by email. The guest Service Department will also call the guest to inform them of successful account opening.
4. After opening an account successfully, guests can deposit funds, download Speed Station+ App(click here) and log in to conduct transactions.

For enterprise guests

prepare the following documents

File name File name
▲ A copy of company business registration
▲ A copy of company registration certificate
▲ A copy of memorandum and Articles of Association
▲ A copy of the record book of shareholders of the company
▲ A copy of the Register of directors
▲ A copy of the latest annual return
▲ Audit copies of financial statements
▲ Copies of ID cards/passports and proof of address of all shareholders, directors, authorized persons and guarantors (within three months)
▲ Copy of Reference Certificate (Overseas company) (within 6 months)
▲ Copy of Certificate of Existence (Overseas company)
▲ Copy of shareholder registration certificate and company record book (overseas company)
▲ W-8BEN-E form or W-9 Form (if applicable)
▲ Self-certification Form - Entity and/or Self-certification Form - Controller
▲ Guest's Permanent Settlement bank Account Certificate (copy)

* Copies of the above documents must be certified as true by a registered person, justice of the Peace or a professional person such as a chartered accountant or solicitor under the SEC Ordinance